[UPDATE 2 – Key File inside] – TL;DR – Accounting firm gets Cryptolocker Virus. Tech wipes the server to clean it because he has Carbonite backups. He can’t remember password to the privately managed encryption key file and can’t download the firms backup. Everything lost. : talesfromtechsupport

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[UPDATE 2 – Key File inside] – TL;DR – Accounting firm gets Cryptolocker Virus. Tech wipes the server to clean it because he has Carbonite backups. He can’t remember password to the privately managed encryption key file and can’t download the firms backup. Everything lost. : talesfromtechsupport.

Lessons learned.

  1. Never trust a single point of failure.
  2. Backups are only as good as the person maintaining them (see #1).
  3. Never store critical information in only one spot (especially if it’s just your head).

Good grief.  This is the shittiest of the shitty situations.

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