On 3/17 I was driving home from work and I got cut off by a Comcast van.

I sent a request in to their support company to let them know (I’m not a customer so I didn’t expect to hear anything back). I did get a reply, but it was a boilerplate response.

The video clip is available here: Link

The response is posted here:

 

My name is Kevin and I am one of the agents assisting the Office of Tom Karinshak. I apologize for the inconvenience you have experienced and I will be working to address your concerns.

First I would like to thank you for taking the time to bring this matter to our attention. I assure you that this is definitely not the service and support we expect our customers to receive, and we are continuously working to increase customer satisfaction. I have contacted our Regional Office on your behalf, and informed them of your complaint. I have provided them with your contact information, in case someone from that office needs to contact you. If you have any further questions or concerns please feel free to respond directly to this e-mail.

Mr. Santangelo, I know your time is important, so I want to thank you again for contacting us here at Comcast and allowing me to address your concerns.

Sincerely,

Kevin W.
Office of Tom Karinshak

I’m glad that they’re referring it to the driver’s supervisor.  I doubt anything will come of it (and I don’t want them to get fired or anything) but I just feel like the drivers need to be better; they’re a direct reflection of the company that LOTS of people can see on a daily basis.

People rant about Comcast’s Customer Service all the time, but their response here seems tempered and reasonable; maybe it’s just their on-site technicians and drivers that need to be better.

-M, out